Shipping policy

Shipping Policy

Cologne Curators strives to provide a smooth and reliable shipping experience. Please take a moment to review our comprehensive shipping policy, which outlines processing times, shipping options, and responsibilities.

Processing Time

Orders are typically processed within one business day of receipt (We are closed on Sunday). All orders are subject to payment confirmation and product availability.

Domestic Shipping (US Only)

We only ship to the continental USA (mainland) and Puerto Rico. We do not currently ship to Hawaii, Alaska, military bases, or other US territories.

We are pleased to offer free standard shipping on all orders valued at $50.

For orders below $50, shipping charges will be calculated at checkout based on the destination and service.

Please note that once your tracking number is generated, we cannot make any changes to your order, including address modifications, product changes, or shipping method alterations.

International Shipping (Outside USA)

We currently do not offer international shipping outside the USA.

Overseas customers are free to use freight forwarders, but our liability will end once the package is marked for delivery at the freight forwarder.

Delivery Problems

Delays or Missing Package: We do not offer refunds for delivery delays. However, if your order has been delayed for more than three (3) business days beyond the estimated delivery date, please contact our Customer Support.
Damaged Packages: Upon delivery, please inspect the packaging and contents. Any concerns should be escalated to the customer support team within 48 hours of delivery.

Signing for Your Package

Signature confirmation is required upon delivery for orders valued at $250 or more to ensure insurance coverage against theft or damage. Once the package is signed for at the specified address, it is no longer covered by insurance.

If you choose not to require a signature for your package, please be aware that Cologne Curators will not be responsible for any theft or damage that may occur after delivery.

Some carriers allow you to digitally sign for your package in advance. If the package is digitally signed or if the signature requirement is waived, this will void the insurance and our responsibility for the package.

Shipping Insurance Policy

We aim to provide a secure and seamless shopping experience. For additional peace of mind, we offer optional shipping insurance at checkout. Below are the detailed terms and conditions for our shipping insurance and claim process.

General Terms of Shipping Insurance

Optional Insurance:
Shipping insurance can be added at checkout, with rates based on the cart value.

If insurance is not selected, Cologne Curators cannot be held liable for any loss, damage, or theft once the carrier marks the package as "Delivered."
Signature Requirement:
Orders valued at $250 or more require a signature upon delivery to ensure secure receipt. Removing this requirement voids the shipping insurance and releases our liability for the package.
Evidence for Claims:
If an insured package is received damaged or broken, customers must provide evidence (photos or videos) to support their claim. Please provide pictures of the box you received, the shipping label, the packing materials inside the box, and multiple clear pictures of the damage to the product. Failure to provide evidence will result in an automatic rejection of the claim.
Claims Process for Insured Packages:
Raise a formal claim with the customer support team, including all necessary evidence, to start the claims process. It typically takes a week to resolve the claim/ investigation. We will not be able to process the claim until the shipping carrier's official completes their investigation.
Insurance Coverage Limitations:
Insurance covers only the item(s) specified in the original purchase that included insurance.

If multiple orders are combined, only the insured items from the original insured order are covered under the policy.

If the customer changes the shipment through FedEx Delivery Manager —such as changing the shipping address, pre-signing for the package, or similar modifications—the shipping insurance will be voided.

Insurance coverage does not apply when an incorrect address was provided at the time of purchase. Customers are responsible for ensuring that their shipping details are accurate. Any loss or issues arising from an incorrect address will not be covered under our insurance policy. In such cases, Cologne Curators will not be responsible for any loss, theft, or damage to products.
No Insurance or Signature:
If the customer opts out of both insurance and signature confirmation, Cologne Curators assumes no responsibility for loss, theft, or damage once the package is marked as delivered.

Scenarios Covered Under Insurance

Lost Packages:
Tracking information shows the package has not been delivered or updated for 15 business days. 15 days is the standard carrier window for filing a claim for a lost package.
Stolen Packages:
Tracking shows the package as delivered, but the customer did not receive it. Further evidence may be requested in such a scenario.
Damaged Packages:
Visible signs of damage to the shipping box, such as leakage, dents, or any other external compromise that affects the user experience

Important Claim Guidelines

Notification Period:
Customers must notify our customer Support team of any issues within two days of receiving the package.
Claim Resolution:

Once a claim is submitted with the necessary documentation, our team will review and provide additional instructions.

Claims processing typically takes up to 7 business days.

Freight Forwarder Shipments

If you are using a freight forwarder to ship your package to a different address, please note the following:

Cologne Curators is not affiliated with any freight forwarders.
Our package responsibility is fulfilled once the carrier confirms successful delivery to the freight forwarder. Successful delivery may be noted as “Delivered” or “Delivered to Agent, Left with Individual” or <any other iteration of such sort>.
If you have purchased shipping insurance, it will only cover the package during transit to the freight forwarder. Once the carrier confirms delivery to the freight forwarder, any issues with your package should be addressed directly with the freight forwarder.
Cologne Curators does not handle or have information about any packages after they are delivered to the freight forwarder.

Shipping Address Policy

We process and ship orders based on the shipping address provided at the time of order placement. Once an order is confirmed and payment is processed, we cannot modify the shipping address.

If you need to change your address, please contact us immediately to request a cancellation. You will need to place a new order with the correct shipping information. However, we cannot guarantee that cancellations or address changes can be accommodated, as we strive to fulfill orders as quickly as possible.

If an incorrect shipping address is provided, we are unable to redirect, retrieve, or cancel the order once it has been processed. We strongly recommend verifying your shipping details before finalizing your purchase to prevent delivery issues. Cologne Curators is not liable for any lost packages or delivery issues resulting from an incorrect shipping address.